EXCHANGE AND RETURN POLICIES
Product Variations: Each piece in our collections in handcrafted, which may result in minor variations between items.
Consumer rights and Product Faults: We are committed to a positive shopping experience and adhere to costumer law rights. If your product has a manufacturing fault, we will repair it at no extra cost within 3 months of purchase. Beyond this period, we reserve the right to refuse repair or change for it, especially if the product has been misused or is in poor condition (e.g., broken chains from excessive force, broken or shattered stone from impact, or marks on the metal surface.)
We do not refunds for change of mind. However, we allow exchanges for another item of the same or higher value (with the difference paid) within 14 days of receipt, provided the product is unused and in its original packaging.
* The customer is responsible for all shipping costs related to exchanges or returns.